Frequently Asked Questions

How can I contact customer service?

If you have any questions about our products or your order, you can contact our customer service team via email, chat with us online, contact us via FB or call us!
For more information, please see our Contact Us page.

Shipping

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

What countries or regions do you ship to, and what is the shipping fee?

We offer worldwide shipping. If the orders over 68 USD, the shipping fee is free. To learn more about the available countries, shipping methods, and shipping fees, please see our Shipping Policy.

What shipping carriers do you use?

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Why do I still need to pay for shipping on my order over $68?

Since some of our items are only shipped to the US, please check your order for US-only items. You will need to pay extra for shipping as these items do not exceed $68.

We've found this issue, but we're sorry we can't fix it now. So when you find that your order is more than $68 but still need to pay for shipping, you can use code "FreeShipping" to apply for free shipping at checkout or contact us after checkout to request a refund for the extra shipping fee. We will process it within 24 hours.

Thanks for Your understanding.

Order

Will I receive an order notification?

The system will automatically send an email to your email address when:
1. the order is successfully submitted;
2. the item is shipped;
3. the customer confirms receipt of the item;
4. and when the order is refunded. If you do not receive the relevant email, please check if your email address is filled in correctly, check the spam filter, or contact us.

How do I cancel or change my order?

If you wish to change or cancel your order, please contact us within 24 hours of placing your order via email: service@rolifeonline.com. We will process it ASAP after we receive your message. Please note that orders that have already been shipped cannot be changed or canceled.

How long will it take to get my order?

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

When can I receive my order(s)?

The order Processing Time will be 1 - 2 business days after we receive your orders. The estimated arrival time of your orders is Processing Time + Shipping Time.

Product

Can I return my product?

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

How can I return my item(s)?

We offer a 30-days risk-free return policy on our website. Please notice that returns must be in original packaging and condition with receipt. If the returned item is not in the acceptable condition it will be refused acceptance.
If the reason for the return is that you do not like/do not want it, the return postage will be borne by the buyer. Please do not return the package directly, and contact us for the return address.
We do our best to ensure all orders are perfect. We apologize if part of your order is damaged, or if you receive the wrong item! In these cases, do not throw away the packaging. Please contact us immediately at shop@rolifeonline.com. We will deal with it immediately without a doubt.

To learn more about our return policy, please click here.

Can I get my product personalized?

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

Payment

What payment methods are available?

We currently support payment by credit/debit card, PayPal, and Klarna (available in the US only). For more information, please check out our Payment Method.

What currency can I pay in?

The currency shown on the page is US dollars. If the currency used in your area is not USD, please don't worry. The system will automatically convert the currency based on the exchange rate when you settle the payment.

Account & Points

What should I do if I do not receive an email with a discount code after I create my account?

If you did not receive an email with the subject "New Customer Welcome", please check that your email address is filled in correctly and check your spam filter, or contact us via email: service@rolifeonline.com.

How do I earn points?

You can earn VIP points for any purchase at rolifeonline.com, $1 = 1 point. You can also earn points by Subscribe, Complete account information, and Sharing our page on Twitter, Facebook page, etc.

How can I view my points?

You can log in your account to check the remaining points, where you got the points from, and your points usage history.

What are the points used for?

Redeem discount codes with points!

- 100 points = 10% off (cannot be combined with other promo codes)
- 150 points = 15% off (cannot be combined with other promo codes)
- 200 points = 20% off (cannot be combined with other discounts)
- 300 points = $10 off (can be combined with other promo codes)
- 100 points = free shipping (can be combined with other discounts)
- 500 points = free gift: Nanci Figure Doll(1 piece).

Rolife Member

What is loyalty credit? How can I get it?

When you make a purchase in Rolife(Rolifeonline.com), you will become a member of the Rolife Loyalty Program. After purchasing, we will give you a loyalty credit to your account based on a percentage of your purchase amount. It will be used on your next order to offset the amount. And you can Sign in to your account to check your credit balance.

Happy shopping!

Will my Cedit expire?

The Credit will be valid for one year from the date of earning